We advise you to first report complaints to us by sending an e-mail to [email protected] If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. It is also possible for EU consumers to register complaints via the ODR platform of the European Commission This ODR platform is available at http://ec.europa.eu/odr If your complaint is not yet available elsewhere you are free to file your complaint via the European Union platform. "